Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and shipped in insulated coolers with dry ice or gel packs to ensure they arrive at the perfect temperature.
Where do you source your meat from?
We partner with local farms and trusted suppliers who prioritize ethical raising practices, offering USDA Prime beef, pasture-raised poultry, and heritage breed pork.
Do you offer local pickup?
Yes, you can select 'In-Store Pickup' at checkout to collect your order directly from our butcher shop during regular business hours.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order's quality or condition upon arrival, please contact us within 24 hours for a resolution.
Can I request custom cuts or thicknesses?
Absolutely. If you have specific requirements for your steaks or roasts, please include a note in your order or call us directly to speak with a butcher.
How long can I store the meat in the freezer?
Our vacuum-sealed products can be safely stored in the freezer for 6 to 12 months without losing quality, though we recommend consuming within 3 months for peak flavor.